A little help goes a long way.
From your account to your first inspection. Get in touch with the Carvexa team.
Last updated: 4 November 2026Write directly to our team. Never share passwords or verification codes.
info@gridexlabs.com ↗Account and sign-in
Tell us which sign-in method you used and whether you are using iOS or Android. Google/Apple security checks are separate from Carvexa phone sign-in. Do not send passwords or verification codes. If you no longer have account access, explain that in your message.
Capture or report questions
Include your app version, device model and a short description of the step that failed. If a photo needs retaking, try daylight, a steady camera and the requested angle. Avoid sending raw registration documents, plates, VINs or private photos by email; we will arrange a suitable method if evidence is necessary.
Purchases and credits
For missing inspection credits, include the store name, product name, approximate purchase time and the problem. Do not send card details. The store handles payment and applicable refund requests. Our team can investigate delivery and entitlement issues.
Privacy and account deletion
For access, correction or deletion requests, contact the same support address. The Account deletion page explains what to send and how verification and data removal work.